1. Scope Of Services
Services may include strategy, branding, campaigns, digital marketing, web presence, reporting, content systems, consultation, and related creative or marketing work. The exact deliverables, timelines, format, and milestones for any project are defined in the accepted proposal, invoice, agreement, or written approval.
If there is any conflict between this page and a signed agreement or approved proposal, the signed agreement or approved proposal controls for that project.
2. Booking & Start Dates
A project slot is only reserved once the required deposit, retainer, or first invoice has been paid in full, unless a written exception is given. Proposed dates are estimates until booking is complete.
- Unpaid enquiries do not lock a project into the calendar.
- Start dates may move if approvals, materials, or required payments are delayed.
- Rush work can be accepted at a premium fee, subject to capacity.
3. Fees, Invoices & Payment
All pricing is quoted in the currency stated in the proposal or invoice. Fees cover only the services specifically listed. Third-party costs such as media spend, software, plugins, fonts, stock assets, hosting, paid tools, printing, or external production are billed separately unless expressly included.
- Invoices are payable by the due date shown on the invoice.
- Work may be paused if a payment becomes overdue.
- Final files, launch materials, transfer of ownership rights, or handover items may be withheld until all outstanding amounts are fully cleared.
- Amounts already paid are non-refundable once work, reserving, or resource allocation has begun, except where a written agreement states otherwise.
4. Revisions & Change Requests
Revisions are limited to the rounds or workflow described in the proposal. Requests that exceed the agreed number of revisions, change the direction materially, expand the original brief, or require rework outside the approved scope are treated as additional billable work.
A revision means refinement of agreed work, not a complete reset after approval or a brand-new concept phase.
5. Client Responsibilities
The client is responsible for supplying accurate information, timely approvals, access credentials, source files, legal permissions, and any materials required to complete the project.
- The client confirms they have the right to use all materials they provide.
- The client is responsible for reviewing and approving content, strategy, creative, copy, numbers, and final outputs before release or launch.
- The client remains responsible for legal, regulatory, commercial, and sector-specific compliance in their business and published materials.
6. Delays & Timeline Shifts
Delivery dates depend on timely client feedback, access, content, and approvals. If the client delays responses, misses review windows, or pauses communication, timelines may be rescheduled without liability.
If a project remains inactive for an extended period, it may be closed, repriced, or rebooked based on current availability and scope.
7. Intellectual Property & Usage
Unless otherwise stated in writing, all concepts, drafts, strategy thinking, design systems, copy frameworks, and working files remain the property of Rayan Alawi until the relevant project fees have been paid in full.
- After full payment, the client receives the rights expressly stated in the project agreement.
- Unselected concepts, drafts, exploration files, and source processes remain excluded unless specifically transferred.
- Portfolio display rights are reserved, including the right to show completed or published work, unless a written non-disclosure restriction has been agreed in advance.
8. Confidentiality
Confidential non-public information shared for the project will be treated with reasonable care and not knowingly disclosed to third parties except where disclosure is required to perform the work, comply with law, or use trusted contractors under equivalent confidentiality expectations.
9. Cancellation & Termination
Either side may end a project by written notice if the other materially breaches agreed obligations and fails to fix the issue within a reasonable period. A project may also be ended immediately in cases of abusive conduct, unlawful use, non-payment, or conduct that creates reputational, legal, or operational risk.
- All work completed up to the termination date remains payable.
- Reserved dates, discovery effort, and partially completed stages may still be invoiced.
- No transfer of unfinished working files is required unless expressly agreed in writing.
10. Liability Limits
To the maximum extent allowed by law, liability for any claim relating to the services is limited to the amount actually paid by the client for the specific project giving rise to the claim. Indirect, incidental, special, consequential, reputational, lost-profit, or lost-opportunity damages are excluded.
No guarantee is given that any creative, campaign, strategy, website, or marketing work will achieve a specific revenue target, ranking outcome, conversion rate, or commercial result unless that guarantee is expressly written and signed.
11. General Legal Terms
- No waiver: not enforcing a right immediately does not waive it later.
- Severability: if one clause is invalid, the remaining clauses stay in force.
- Independent contractor: no partnership, employment, or agency relationship is created.
- Assignment: the client may not assign project rights or obligations without written consent where consent is reasonably required.
- Governing law: applicable law and venue should follow the jurisdiction stated in the governing agreement, proposal, or invoice. If none is stated, the most commercially reasonable default jurisdiction connected to the service provider may apply subject to mandatory law.
For contract questions, clarifications, or project-specific commercial terms, contact rayalawi87@gmail.com.